Privacy Policy
Last updated: 21 April 2026
About this policy
Prestige Artificial Lawns ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website at prestigeartificiallawns.com.au and any enquiry you make with us.
We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We only collect information you voluntarily provide when you contact us for a quote or enquiry. This typically includes:
- Name — so we can address you when we respond.
- Email address — to reply to your enquiry.
- Phone number (optional) — if you'd prefer a call back.
- Suburb (optional) — so we can confirm service-area and travel.
- Details of your enquiry — the message you send and any job-specific details like yard size, property type, or photos if attached.
We don't collect sensitive information (such as health, racial or political data) and we don't ask you to create an account.
How your information is used
We use the information you provide to:
- Respond to your enquiry and provide a quote.
- Arrange a site visit, measure and installation.
- Follow up on quotes, jobs or reviews.
- Keep records for warranty, tax and accounting purposes as required by law.
We do not sell your personal information. We do not send marketing emails unless you explicitly opt in.
Who we share information with
Your information may be shared with:
- Our installers and subcontractors — only the details they need to complete your job.
- Netlify — our website and form provider, which processes your form submission.
- Australian tax and regulatory authorities — where required by law.
We do not share your information with any third party for marketing or advertising purposes.
How we store your information
Enquiry data is stored in our email system and in the Netlify form submissions dashboard. We keep your information only for as long as we need it to provide our services and to meet our legal obligations (typically up to 7 years for job records).
Website analytics and cookies
Our website may use basic analytics tools (such as Google Analytics) to understand how visitors use the site. These tools use cookies and may collect anonymous data such as your approximate location, browser, device type and the pages you view. See our Cookie Policy for more detail.
Your rights
Under the Australian Privacy Principles you have the right to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate or out of date.
- Request deletion of your information, subject to any legal retention obligations.
- Complain about how we've handled your information.
To exercise any of these rights, email us at info@prestigeartificiallawns.com.au.
Complaints
If you believe we've breached your privacy, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of the page shows when it was last revised.
Contact us
If you have any questions about this policy or how we handle your information:
Prestige Artificial Lawns Email: info@prestigeartificiallawns.com.au Phone: 0479 100 063